HomeMy WebLinkAboutCC Reso 2020-44 RESOLUTION NO. 2020-44
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CATHEDRAL CITY,
CALIFORNIA, ESTABLISHING RESIDENT COMPLAINT PROTOCOLS
REGARDING SHORT TERM VACATION RENTAL UNITS
WHEREAS, Chapter 5.96 of Title 5 of the Cathedral City Municipal Code establishes Short
Term Vacation Rental (STVR) regulations;
WHEREAS, the City Council desires to adopt this Resolution establishing a resident
complaint protocol in conjunction with the regulations established in the Cathedral City Municipal
Code pursuant to Section 5.96.050(W).
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF CATHEDRAL CITY, DOES
HEREBY RESOLVE, DETERMINE AND ORDER AS FOLLOWS:
SECTION 1. RESIDENT COMPLAINT PROTOCOL
The City Council hereby adopts and establishes the following Resident Complaint
Protocol:
In order to report an active complaint about a Short-Term Vacation Rental/Home
Share within the City of Cathedral City ("City"), residents will be advised to call the Short-
Term Vacation Rental (STVR) Hotline. If the Hotline is not functioning for any reason
residents should call the Police non-emergency number. If it is an emergency 911 should
be called.
When a call is received, the Hotline Operator will ask, but shall not require, the reporting
party to provide their name and contact information. If the STVR is adjacent to the reporting party's
property, if needed, a City employee or agent may request to enter the reporting party's property
to verify the complaint. All calls, investigations and actions taken will be documented. The
reporting party can provide statements and evidence, including photos or recordings, to City
employees or agents investigating the complaint.
If requested and when permitted under the law, a City employee or agent will provide the
reporting party the results of the investigation and any action taken.
When a call is received the City employee or agent will respond and investigate the
complaint.
A. If a violation of the City's Municipal Code is determined to exist by the City employee or
agent, the following protocols will be followed to the extent practicable under the
circumstances:
1. The appropriate administrative citation will be issued;
2. The local contact person, as defined in City's Municipal Code Chapter 5.96, will
receive a phone call from the City employee or agent;
3. The local contact person has thirty (30) minutes to respond in person to the STVR
property to correct the nuisance and/or violation, per the determination made by
the City employee or agent; and
4. If the local contact person fails to correct the nuisance/violation within the allotted
30 minutes, and/or if the City is unable to correct the nuisance/violation, the City
will notify the property owner. The property owner shall be subject to all remedies
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available pursuant to state law and the City Municipal Code for any violations
established.
If the violations are not resolved timely as provided above, continuing violations at the
same STVR property for the same occupant rental will result in separate and additional
administrative citations and/or other enforcement actions.
B. If a violation of is not established, the City employee or agent will inform the owner of the
property within two (2) business days that a complaint was made, but no citation was
issued.
SECTION 2. EFFECTIVE DATE
This Resolution shall take effect on October 9, 2020.
SECTION 3. CERTIFICATION
The City Clerk shall attest to and certify the vote adopting this Resolution.
PASSED, APPROVED AND ADOPTED at a regular meeting of the City Council of the
City of Cathedral City held on this 9th day of September, 2020, by the following vote:
Ayes: Councilmembers Lamb, Gutierrez and Carnevale; Mayor Pro Tem
Gregory and Mayor Aguilar
Noes: None
Absent: None
Abstain: None
N ,. __ t(
Joh Aguilar, Mayo
ATTEST:
\Wt,c 1
Tracey R3Marine , City I-rk
APPROVED AS TQ RM:
Eric S. Vail, City Attorney
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